FAQ
1. Where do you ship?
We currently ship only within the United States. International shipping is not available at this time.
2. Do you offer free shipping?
Yes! We offer FREE standard shipping on all U.S. orders, with no minimum purchase required.
3. How long does shipping take?
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Order processing: 3–4 business days
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Shipping time: 5–6 business days
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Total estimated delivery: 8–10 business days
4. Can I return or exchange an item?
Yes.
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Returns are accepted within 7 days of receiving your order.
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Exchanges are accepted within 10 days of receiving your order.
Items must be unused and in original condition.
5. When will I receive my refund?
Approved refunds are processed within 5–10 business days after we receive and inspect the returned item.
6. How do I start a return or exchange?
Please contact us at contact@clynova.store with your order number and reason for return or exchange. Our team will guide you through the process.
7. What if my item arrives damaged or incorrect?
If you receive a damaged or incorrect item, contact us within 48 hours of delivery, and we will resolve the issue promptly.
8. How can I track my order?
Once your order ships, you will receive a tracking number by email. Tracking updates may take 24–48 hours to appear.